Shipping Policy
Shipping Policy
Last updated: August 8, 2026
At Julia & Anna Toronto, we aim to make the ordering and delivery process as clear and straightforward as possible.
We offer FREE standard shipping on all orders, with no minimum purchase required.
Please review the information below for details about processing, shipping and delivery.
1. Order Processing
Once your order has been placed and payment has been successfully completed, we begin preparing it for shipment.
Our average processing time is:
1–2 business days
Orders placed during the week are generally processed quickly.
Orders placed on a Friday evening, weekend or public holiday may begin processing on the next business day and can therefore take slightly longer.
Business days do not include Saturdays, Sundays or public holidays.
2. Estimated Delivery Time
Once your order has been processed and dispatched, the average estimated delivery time is:
8–12 business days
Your total estimated delivery timeframe therefore consists of:
Processing: 1–2 business days
Shipping: 8–12 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
In most cases, orders arrive within the estimated timeframe, but occasional delays can occur.
3. Free Shipping
We provide FREE standard shipping on every order placed with Julia & Anna Toronto.
There is:
- no minimum order value;
- no standard shipping fee;
- no need to enter a discount code.
If optional premium or expedited shipping services are made available at checkout, additional charges may apply to those services.
4. How Your Order Is Shipped
We work with fulfilment and logistics partners to process and deliver our orders.
Some products may be shipped through international fulfilment centres or logistics partners before arriving at their final destination.
This allows us to offer a broader selection of products while maintaining free standard shipping.
Because international transportation may be involved, certain parts of the shipping process may take longer than domestic delivery.
We always aim to have your order processed and delivered as efficiently as possible.
5. Tracking Your Order
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the carrier to activate and update the tracking information after shipment.
It is normal for tracking information to temporarily show limited or no updates while:
- the parcel is moving between logistics facilities;
- the parcel is travelling internationally;
- the carrier is processing the shipment;
- customs processing is taking place.
A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.
6. Shipping Delays
While we aim to deliver orders within the estimated timeframe, circumstances outside our reasonable control may occasionally cause delays.
These may include:
- unusually high order volumes;
- carrier delays;
- customs processing;
- severe weather;
- public holidays;
- transportation disruptions;
- international logistics delays;
- local delivery disruptions.
Delivery estimates are therefore provided as guidance rather than guaranteed delivery dates.
If your order is taking considerably longer than expected, please contact us at:
We will review the available shipping information and assist where possible.
7. Multiple Shipments
In some cases, an order containing multiple products may be shipped in more than one package.
This may happen if products are stored or processed at different fulfilment locations.
If this occurs, packages may arrive on different days.
You will not be charged additional standard shipping fees because your order has been divided into multiple shipments.
8. Shipping Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Before completing checkout, please carefully verify:
- your full name;
- street address;
- house or unit number;
- postal code;
- city;
- province or region;
- country.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address before the order enters fulfilment.
However, once an order has been processed or shipped, we cannot guarantee that the address can still be changed.
9. Incorrect or Incomplete Addresses
If an order cannot be delivered because the shipping information provided by the customer was incorrect or incomplete, additional shipping or redelivery costs may apply where permitted by law.
We therefore strongly recommend checking your shipping details before completing your purchase.
Julia & Anna Toronto is not responsible for delays caused solely by incorrect or incomplete address information supplied at checkout.
10. Orders Already in Transit
Once an order has been dispatched and entered the carrier's shipping network, we are generally unable to intercept or cancel the shipment.
If you no longer wish to keep an order that is already in transit, please wait until it has been delivered and then follow our Return & Refund Policy.
Please do not refuse delivery or return the package to the sender without first contacting us, as the sender address may not be our designated return facility.
11. Customs and Import Processing
Because certain orders may be shipped internationally, packages may occasionally pass through customs or other import processing.
Customs processing times are outside our direct control and may cause additional delays.
Where customs duties, import taxes or similar charges are imposed and are not expressly included at checkout, their treatment will be governed by our Terms of Service and applicable law.
12. Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- check around your property;
- check any safe-drop location;
- check with household members;
- check with neighbours where appropriate;
- allow a short period of time in case the carrier updated the status shortly before completing delivery.
If you still cannot locate your package, contact:
Where appropriate, we may assist you in investigating the delivery with the carrier.
Tracking information, delivery confirmation and other available delivery evidence may be considered when reviewing the situation.
13. Lost or Damaged Shipments
If you believe your order has been lost during transit or arrives damaged, please contact us as soon as possible.
Email:
Please include:
- your order number;
- your full name;
- a description of the issue;
- photographs if the parcel or product arrived damaged.
We will review the situation and, where appropriate, work with the relevant logistics provider to determine a suitable solution.
14. Delivery During Busy Periods
During high-volume periods such as:
- seasonal sales;
- major promotions;
- holidays;
- Black Friday;
- other peak shopping periods;
processing and delivery may take slightly longer than usual.
We appreciate your patience during these periods and will continue to process orders as quickly as possible.
15. Changes or Cancellations
If you need to change or cancel your order, contact us as soon as possible after placing it.
Email: info@juliaannatoronto.com
Because our fulfilment process begins quickly, we cannot guarantee that a change or cancellation will still be possible once your order has entered processing.
Once an order has shipped, it can no longer be cancelled in transit and our normal return procedure will apply after delivery.
16. Contact Us
If you have questions about your order, shipping or delivery, please contact:
Julia & Anna Toronto
Email: info@juliaannatoronto.com
We will review your inquiry and assist you with the available shipping information.